Telephone technical support
Individual service level agreements
GEMOS adv. PSIM und GEMOS access Maintenance & Services
The satisfaction of our customers is our top objective. Our path in this regard is the surpassing of customer expectations. Thanks to our comprehensive service portfolio, we are able to offer our Customers everything from advice and planning all the way to installation and maintenance – the best life cycle service.
ensures that GEMOS & GEMOS access as well as integrated sub trade devices always
remain up to date. Among this, SMA contract provide bug fixing, free hotline support and
ticketing services. The annual service costs will be renewed automatically each year, unless
either party notifies the other of its intention not to renew at least 90 days prior to renewal
This support is available only in combination with sales and technical training and after prior
arrangement. Accommodation and flight ticket are excluded. They will be charged in addition or
provided by GEMOS partner.
Only the full functional abilities of all systems are able to guarantee, in a severe case, maximum protection – testing, maintenance and upkeep constitute the focal point of our service tasks – The test management of ela-soft forms the basis for the maintenance of all statutorily required and preventive maintenance tasks.
– our services for You –
Based on the project definition, our company eagerly supports You during the creation of the relevant project structure and the resulting estimation of required effort.
Scheduling and financial planning knowledge is based on a history of completed large projects in terms of sports arena construction, industrial buildings, equipment for penal facilities as well as technical equipment of office facilities and hotels.
As we conduct development internally, shortest communication routes as well as adherence to deadlines provide the basis for markedly reduced project risks.
- Non-binding and cost-free advice during first conversation
- Qualified project management
- Drawing up project-oriented schedules
- Budget and finance planning
- Execution of hazard and risk analyses
- Drawing up security concepts
- Project-oriented creation of specification documents
- Facility and assembly planning
- Creation and editing of CAD drawings
- Project-oriented interface development
- Creation of individual user interfaces
- Execution of training and workshops
– the key to success –
Thanks to detailed project control, the customer costs are optimised and the processes are coordinated for maximum work progress.
Highly-specialised professional personnel makes it possible to quickly implement project-specific changes, thus avoiding burdensome process delays.
The formation of accompanying specifications to projects and constant contact of project management with the ordering party secure at every time top quality, all the way from planning to successful start-up of the entire system.
- Determination of basics
- Preliminary planning with cost estimate
- Project planning and cost calculation
- Execution planning
- Project supervision
- Project care and documentation
Thanks to regular maintenance on site, wear and errors are recognised and removed in a timely manner so that system failures and related increased costs for the operator can be avoided.
- Telephone technical support
- Software care
- Individual service level agreements
Head office Berlin Germany
Offenbach branch office Germany
+49 30 891003‑0
+49 30 891003‑69
South-eastern office Germany
Hamburg branch office Germany
Group of Companies Gretsch-Unitas
+49 7156 301‑0
+49 7156 301‑293
Velbert branch office Germany
+49 30 891003-77
+49 30 891003-79
South-western office Germany
Dubai branch Office
DSO Headquarters Building
4th Floor, C & D Wing P.O. Box 341041
Dubai Silicon Oasis Dubai U.A.E
+971 4 3724635
+971 4 5015777